Refund policy

Please read this before you order. By placing an order you agree to this policy, which is linked at checkout.

All Sales Are Final
LONECHRYST does not accept returns or refunds. All sales are final. We do not offer refunds for change of mind, ordering the wrong item, or not liking the fit.

Free Size Exchanges
Ordered the wrong size? We offer free size exchanges within 30 days of delivery, subject to availability.
- Items must be unworn, unwashed, and in original condition with tags attached.
- Email us at support@lonechryst.com with your order number and the size you need before sending anything back.
- Items sent back without written approval from us will not be exchanged.

Check the size chart and product description before you order. Not sure about sizing? Email or DM us before you buy and we will help you pick the right size.

Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or you received the wrong item, email us at support@lonechryst.com within 30 days of the delivery date shown on tracking. Include:
- Your order number
- Clear photos of the item, the issue, and the shipping label

We review every claim. If approved, we will send a replacement or refund you to your original payment method. Please do not send anything back without written return approval from us.

International Orders
International orders are final sale and are not eligible for size exchanges. Damaged, defective, or wrong items are covered as above.

Lost, Stolen, or "Delivered But Not Received"
Every order ships with tracking. Once the carrier marks your package as delivered to the address entered at checkout, the order is considered delivered.

If tracking says delivered and you cannot find it:
1. Wait 24 hours. Carriers sometimes mark packages delivered early.
2. Check around your property, with neighbors, and with your building office or mailroom.
3. Email us within 7 days of the delivery date. We will open a claim with the carrier and help you through it.

We are not responsible for packages that are lost or stolen after the carrier confirms delivery, but we will always help you file a claim with the carrier.

Shipping Address
You are responsible for entering a complete and correct shipping address at checkout. To change your address, email us within 12 hours of placing your order and before it ships. If a package is returned to us because of an incorrect or incomplete address, we will reship it once the new shipping cost is paid.

Cancellations
You can cancel an order within 12 hours of placing it, as long as it has not shipped. After 12 hours or once shipped, the order cannot be canceled.

Payment Disputes and Chargebacks
Please contact us first. Almost every issue is solved within 1 to 2 business days by email at support@lonechryst.com or by Instagram DM.

If you open a chargeback or payment dispute without contacting us first, or for an order that was delivered as described, we will respond to the dispute and send your bank our records, including your order details, the policies linked at checkout, tracking and delivery confirmation, and all messages between you and us.

Opening a dispute does not cancel your agreement to this policy. We may cancel open orders and refuse future orders from customers who file disputes in bad faith.

Refund Timing
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the refund.

This policy does not limit any rights you have under applicable consumer protection laws.

Questions? Email support@lonechryst.com. We are here to help.