FAQ
Orders & Modifications
Can I modify my order after placing it?
No. We do not allow modifications once an order has been placed. Please double-check your items, sizes, and shipping address before completing checkout.
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My shipping address is incorrect or has changed. What do I do?
Email lonechryst@gmail.com as soon as possible with your order number and updated shipping address.
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If your package has already shipped, contact the shipping carrier directly to update the address. We cannot resend or refund packages that fail to deliver due to incorrect or incomplete addresses.
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Can I change an item or size in my order?
Email lonechryst@gmail.com with your order number and the requested change. If the item is sold out or already in production, we may not be able to make the change. Reach out as quickly as possible.
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What's the difference between Pre-Order and Premade items?
Pre-Order: Requires 3–4 weeks of production before shipping.
All pre-orders are final.
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Premade: "Ready to ship" items that go out within 3–5 business days.
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Each product description specifies whether the item is a pre-order or premade.
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Shipping & Delivery
When will I receive my order?
Orders are processed within 1–5 business days, then delivered to customers in the US, UK, EU, and Australia within 5–25 business days. Each product description includes a production and shipping estimate specific to that item. Customs delays can extend delivery time.
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What countries do you ship to?
We ship to most countries via UPS/USPS. A small number of destinations remain unavailable.
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How do I track my order?
You'll receive a tracking number by email a few days after placing your order. Tracking can take a few days to a week to begin updating after shipment.
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My tracking says my package is delayed.
Email lonechryst@gmail.com and we'll do our best to assist.
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I haven't received my order yet.
If your order is past the 1–5 business day processing window plus the 5–25 business day shipping window, there may be a delay due to customs, shipping shortages, or carrier backlogs. Email lonechryst@gmail.com and we'll help locate it.
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My order arrived missing items.
If you ordered multiple items, they may have shipped separately depending on stock availability. The remaining items should arrive shortly. If an item was out of stock, we'll issue a refund for that item and ship the rest of the order.
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Do I have to pay customs, duties, or VAT on international orders?
Yes. Lonechryst is not responsible for any customs, duties, or VAT fees. These vary by country and cannot be calculated in advance. By placing an order, you agree to pay any such fees that apply.
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Should I include a phone number for international orders?
Yes postal services may need to contact you regarding delivery.
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What happens if my package is lost or stolen?
Lonechryst assumes no liability for packages that are lost or stolen once they are in the carrier's possession. Please ensure your shipping address is secure. Lost or stolen package claims should be filed directly with the shipping carrier.
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Returns & Exchanges
Are all sales final?
Yes all sales are final, including pre-orders. Limited exceptions may be made on a case-by-case basis. Email lonechryst@gmail.com with any questions.
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Do you accept returns?
We accept returns within 14 days of delivery as long as the item is in brand new, unworn condition and in its original packaging. By purchasing from our site, you've accepted our return policy.
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Can I exchange an item?
Email lonechryst@gmail.com with your order number and the requested change. Exchanges are subject to stock and production status and are not guaranteed.
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My clothing doesn't fit. What should I do?
A size chart is provided with all of our apparel, and each item description includes sizing details. Buyers are responsible for selecting the correct size. If you're unhappy with your purchase, email lonechryst@gmail.com and we'll do our best to help.
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I received the wrong item or a damaged item.
Email lonechryst@gmail.com within 3 days of delivery with photos of the item and the packing slip. Note that we are not responsible for normal wear and tear.
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Payments & Refunds
What is your refund policy?
All sales are final. For specific questions or exceptions, email lonechryst@gmail.com.
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How long do refunds take?
Refunds may take up to 10 business days to appear on your statement, depending on your bank or card issuer. Currency exchanges may take longer.
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If 10 business days have passed and you still don't see your refund, first check with your bank or credit card company to see if it's pending. If they confirm it isn't, contact us at lonechryst@gmail.com.
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Why does my charge differ slightly from the listed price?
Exchange rates fluctuate between the time an order is placed and when payment or a refund is processed. All transactions are processed in US dollars. Lonechryst is not responsible for exchange rate differences.
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Can I apply a discount code after placing my order?
No. Discount codes must be entered at checkout. We do not apply retroactive discounts. Discount codes and site-wide sales are only valid on orders placed within the active promotional window.
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Account & Security
Is my information secure?
Yes. Our shop uses HTTPS with SSL/TLS encryption to protect all transactions. You can verify this by the padlock icon in your browser's address bar and the "https://" prefix in the URL.
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Still need help?
Email lonechryst@gmail.com with your order number and we'll get back to you as soon as possible.