FAQ

Orders & Changes

Can I change my order after placing it?
Email support@lonechryst.com within 12 hours of ordering with your order number and the change. If it hasn't shipped, we'll do our best. After 12 hours or once it ships, it can't be changed.

My shipping address is wrong. What do I do?
Email support@lonechryst.com within 12 hours of ordering with your order number and the correct address. Once a package ships, we can't redirect it. If it comes back to us because the address was wrong, we'll reship it once the new shipping cost is paid.

Can I cancel my order?
Yes, within 12 hours of placing it, as long as it hasn't shipped.

Is everything premade?
Yes. Every piece on the site is premade and ready to ship. If your size has sold out, it may show as pre-order with its ship date on the product page.

Sizing

How do your pieces fit?
Most pieces are oversized, cropped and boxy. Every product page has a size chart, the model's height and the size they're wearing.

I'm between sizes. What should I get?
Check the fit note on the product page, or DM us [@lonechryst] or email support@lonechryst.com before you order. We'll help you pick.

What if I order the wrong size?
Size exchanges are free within 14 days of delivery, subject to availability. Email us with your order number and the size you need before sending anything back.

Shipping & Delivery

When will my order ship?
Most pieces ship within 3–5 business days. Pieces marked "next day shipping" ship the next business day. Tees ship within 1–14 business days, shown on each tee's product page.

How long does delivery take?
U.S. orders arrive 3–5 business days after they ship. International orders arrive 1–2 weeks after they ship. Customs can add time.

How much is shipping?
U.S. shipping is free on every order. International shipping is $40, and free on orders over $500.

What countries do you ship to?
We ship to the U.S. and most countries worldwide. If your country doesn't show at checkout, email us.

How do I track my order?
You'll get a tracking link by email and text once your order ships. You can also track it on our Track Order page. Tracking can take 24–48 hours to update after your label is made.

My tracking hasn't moved.
If it hasn't updated in 7 business days, email support@lonechryst.com with your order number and we'll chase it with the carrier.

My order arrived missing an item.
Items in one order can ship separately. If the rest hasn't arrived within a few days, email us with your order number and we'll sort it out.

Tracking says delivered, but I don't have it.
Wait 24 hours, then check around your door, with neighbors and your mailroom. Still missing? Email us within 7 days of the delivery date and we'll open a claim with the carrier and help you through it.

Do I pay customs or duties on international orders?
Yes. Customs, duties and VAT are set by your country and paid by you on delivery.

Should I add a phone number for international orders?
Yes. The carrier may need to reach you about delivery.

Returns & Exchanges

Are all sales final?
Yes, except free size exchanges and damaged or wrong items.

Can I exchange for a different size?
Yes, for free, within 14 days of delivery and subject to availability. Items must be unworn, unwashed, and in original condition with tags attached. Email us first; items sent back without approval can't be exchanged. International orders aren't eligible for size exchanges.

I received a damaged or wrong item.
Email support@lonechryst.com within [14 days] of delivery with your order number and photos of the item, the issue and the shipping label. Once approved, we'll send a replacement or refund you.

Payments & Refunds

Can I pay in installments?
Yes. Pay in 4 interest-free payments with Shop Pay Installments or Afterpay at checkout. We also take cards, Shop Pay, PayPal, Apple Pay and Google Pay.

How long do refunds take?
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show it.

Why is my charge slightly different from the price?
All orders are charged in U.S. dollars. If your card uses another currency, your bank's exchange rate can change the amount slightly.

Can I use a discount code after ordering?
No. Codes must be entered at checkout and only work during the promotion.

Trust & Security

Is LONECHRYST legit?
Yes. Over 15,000 customers have ordered from us. Every order ships with tracking, and you can read real customer reviews with photos on every product page.

Is my information secure?
Yes. Checkout runs on Shopify with SSL encryption. We never see or store your full card details.

Still need help?
Email support@lonechryst.com or DM us @lonechryst with your order number. We reply within 1 day.